Md Shahbaz Alam

IT Field Technician | Cloud, Linux & Network Specialist

📞 +91 82402 44587
✉️ dummy@abc.com
📍 ABC Road, Kolkata – 700024

Professional Summary

Experienced IT Field Technician with over 6+ years of hands-on expertise in hardware, networking, CCTV systems, Linux administration, cloud platforms, and advanced data recovery. Skilled in Ubuntu Linux, Red Hat Enterprise Linux, AWS, and Microsoft Azure. Known for a proactive troubleshooting approach, strong analytical thinking, and delivering reliable technical solutions with minimal downtime.

Work Experience

Field Technician – Test Company_1
Dec 2020 – Present
  • Installed, configured, and maintained CCTV systems (NVR/DVR), computer hardware, and network infrastructure.
  • Managed structured cabling, router and switch configuration, and software troubleshooting.
  • Performed advanced data recovery from deleted, formatted, and bad-sector hard drives.
  • Restored crashed systems with minimal data loss and downtime.
  • Configured Windows-to-Windows and Windows-to-Linux file and printer sharing.

Field Technician – Test Company_2
Feb 2018 – Nov 2020
  • Delivered on-site technical support for a broadband service provider.
  • Diagnosed and resolved network connectivity and performance issues.
  • Installed, tested, maintained, and repaired customer premises equipment (CPE).
  • Assisted customers with service requests and technical inquiries.
  • Collaborated with internal teams to enhance network stability.

Education

Bachelor of Technology (B.Tech) – Computer Science
Pailan College of Management & Technology
2024

Technical Skills

AWS (Amazon Web Services)
  • EC2, S3, IAM, VPC, Route 53, Auto Scaling, Load Balancer
  • VPC design: subnets, NAT, Transit Gateway, security groups
  • Linux server deployment and hardening
Microsoft Azure
  • Azure VMs, Storage Accounts, VNets, NSGs
  • VM Scale Sets, Azure Load Balancer, Application Gateway
  • Azure Monitor, Log Analytics, Microsoft Sentinel
  • Azure AD (Entra ID), RBAC, PIM, Conditional Access
Red Hat Enterprise Linux (RHEL)
  • Server installation, configuration, tuning, and lifecycle management
  • SELinux, firewalld, YUM repository management
  • LVM, filesystem management, disk recovery
  • Bash scripting, cron automation, system monitoring
  • Patching, kernel upgrades, rollback procedures
CCNA
  • TCP/IP, OSI model, LAN/VLAN configuration
  • Routing protocols (RIP, OSPF)
  • Switching: STP, VTP, EtherChannel
  • NAT, PAT, ACLs, WAN failover
Certified Ethical Hacker (CEH)
  • Email security: SPF, DKIM, DMARC analysis
  • Network scanning & port scanning
  • Web security testing: XSS, SQLi, OWASP Top 10
  • Password cracking & privilege escalation (lab-based)
Windows Server & Data Recovery
  • Windows Server 2016/2019/2022 administration
  • Active Directory, DNS, DHCP, Group Policy
  • Hybrid AD integration with Azure AD (lab-based)
  • Advanced data recovery from deleted, formatted, and corrupted drives
  • Forensic disk imaging and recovery from image files

Languages Known

English Hindi Bengali Urdu

Achievements & Awards